Yes, and it’ll help us get better at what we do! Well, even though variety is the spice of life,  ‘change’ is not always welcomed with open arms. I think that’s why TC 176 included clause 6.3 setting out requirements […]

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Clause 6.2 requires that we set measurable objectives. This helps motivate people – just strap a FitBit to someone’s wrist and watch what happens! Try SMART targets to make things clear to your folks: Specific Measurable Attainable (or Action-oriented) Relevant […]

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Tackling Clause 6.1 in ISO 9001 can be structured by using Ishikawa’s fishbone diagram. You can ‘reverse engineer’ it to create a framework for a simple risk approach. Ishikawa discovered that most non-conformances typically have their ‘root cause’ in one or […]

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The Leadership Clause in all of the popular ISO Standards has some specifc requirements for Management to meet. They’re all helpful and will get Management more involved than ‘back in the day’. ISO 9001 has 10 requirements, ISO 14001 has […]

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In Clause 4 of ISO Standards using the High Level Structure (HLS) you’ll see that we’re required to identify ‘internal issues’, ‘external issues’ and ‘interested parties and their requirements’. What possible value can this bring us? First of all, change […]

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The last two posts got us on the road to ‘understanding customers better’. By the time we’ve gathered information on our customers’ perceptions of how well we met their expectations, we could be lost in the weeds. ISO 10004 has […]

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Last Post until January 8th, 2020!! ISO 10004 has some ideas for us on how go about getting a handle on this elusive number. First, there’s a ‘concept’ diagram – a great place to start:   By getting a handle […]

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The challenge of determining Customer Satisfaction continues. With all the available technology, we haven’t made much headway, really. Requirements = Needs + Expectations Needs are outlined in the ‘contract’ with your clients, and determined in Clause 8.2. But what about […]

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  Without doubt, our customers need to be the focus of our efforts. You’ll find that the word ‘customer’ appears 88 times in ISO 9001:2015. Some of the places it  appears are in the ‘General’ section, Quality Management Principles, the […]

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For years we’ve had to demonstrate that we’ve improved the effectiveness of our management systems. It’s a great money-maker for the Private Sector and improving a management system helps the Public Sector work within their budgets. Easy words to say; […]

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There are 4 comments so far

  • Wayne Midgley
    5 years ago · Reply

    Trying to sign up for your iso tips Jim but cannot find where to.

  • Jim Moran Author
    5 years ago · Reply

    I’ll have to add that option, Wayne. What we have now is a ‘Contact us’ button at the bottom, and people send the request there.

    I’ll add you to the list. We’ll be sending out a new round after the FDIS comes out – should be next month – we’ll make sure you get the next ones.

    In the meantime, feel free to glance through the previous tips: http://simplifyiso.com/iso-tips

    Comments welcome!

    Jim

  • tony santos
    1 month ago · Reply

    your lessons are clear and helpful. Thanks

    • Jim Moran Author
      1 month ago · Reply

      You’re welcome, Tony – thanks for leaving a note. Hope 2020 works out for you!
      Jim

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