You may have heard these terms used interchangeably – I know I have. I thought I’d take a look into ISO 31000 to see if any light could be shed on this monumental question! It turns out that the answer […]

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John Seddon has been promoting Systems Thinking for years – I’ve been following him for nearly 30 years now and I’ve used the Vanguard Method approach to management system design since the early 2000s. A number of Federal Departments in […]

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John Seddon (vanguard-method.net Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with ‘Systems Thinking’ based on Deming’s work and the Toyota Production System that Taiichi Ohno created in post WWII Japan. He […]

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Customers want us to  meet their expectations If we spend the time determining customer requirements, we can increase our resilience if we meet their requirements – ‘Needs + Expectations’. John Seddon has some great ideas on customer satisfaction and delivering […]

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ISO Standards, for the most part have moved to ‘Risk-based thinking’ as one of their themes. It makes complete sense to include this as part of the fabric of our organizations in order to reduce the chaos of unexpected events, […]

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ISO 19011:2018 has more guidance for remote auditing than the previous versions. There are a number of advantages to the client when a remote audit takes place: Lower expenses charged to the client – no travel time, mileage, accommodation costs […]

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ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we’re bombarded more and more with surveys, suffering from survey fatigue to the point where we’re saying ‘Why bother?’ we still need to get some information […]

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Internal Auditing has been around since before dirt. Some organizations really do a great job and find improvements – this earns a return the investment. Others do it to make the Registrar happy and could do without the grief. This […]

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ISO Clause 10 requires Improvement – in fact, the word improvement appears 24 times in ISO 9001. And we all know that we have to tweak things continually to stay just a bit ahead of the competition. If we’re not […]

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Clause 9 requires that we monitor and measure the effectiveness of our management systems. For many, this becomes a chore with little or no valuable information to show for all their work. So if we’re measuring, let’s make sure it’s […]

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There are 4 comments so far

  • Wayne Midgley
    5 years ago · Reply

    Trying to sign up for your iso tips Jim but cannot find where to.

  • Jim Moran
    5 years ago · Reply

    I’ll have to add that option, Wayne. What we have now is a ‘Contact us’ button at the bottom, and people send the request there.

    I’ll add you to the list. We’ll be sending out a new round after the FDIS comes out – should be next month – we’ll make sure you get the next ones.

    In the meantime, feel free to glance through the previous tips: https://simplifyiso.com/iso-tips

    Comments welcome!

    Jim

  • tony santos
    8 months ago · Reply

    your lessons are clear and helpful. Thanks

    • Jim Moran
      8 months ago · Reply

      You’re welcome, Tony – thanks for leaving a note. Hope 2020 works out for you!
      Jim

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