Making ISO Certification Painless and Profitable Since 1992

This is Deming’s 12th point – another great idea that can improve the work environment in any organization! Start with a few questions and see what emerges… Question: Is management REALLY listening? Or are people feeling like no one’s responding?…

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John Seddon in Freedom From Command and Control identified three things that employees need to get the results you’re looking for:1. Clear Instructions and purpose – what does the ‘right result’ look like?2. Methods that work and make sense3. The…

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John Seddon, Vanguard Consulting, released a great book called ‘Freedom From Command and Control’. There are plenty of great ideas in there, and I enjoy sharing them with you! Seddon started applying the ‘Toyota Production System’ to the service industry…

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John Seddon, Vanguard Consulting, published a book in 2005 called “Freedom from Command and Control”. Definitely worth reading if you’re interested in tapping the vast potential of any workforce. One of his interesting ideas is ‘Learn to see, learn to…

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Three more keys to improve employee engagement… 1. Improve Communications All organizations can afford to improve communications. In fact, a video I used to show in College included the line, “Communication is a synonym for ‘Life’.” So true… Sending an…

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Since 1992, I’ve seen many things that make life tougher for people who use and improve management systems. These 3 things seem to be more persistent than a lot of other issues, so here we go… First of all, there’s…

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If your process improvement project has stalled, perhaps Management could give it a boost…if they’re on board! The first key is to make sure they understand the context of the project and how it fits into current circumstances. If a…

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You’ll notice in ISO 9001:2015 that clause 6.2.2 requires action plans for Quality Objectives. Yikes! Here’s the good news: these plans will help. Design your Action Plans to help you reach your targets – hitting targets will help you improve…

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Too many well-intentioned improvement projects end up in the weeds. How does this happen? Too much focus on the process and not enough focus on the goal. Unless that process is really causing people grief they won’t be all that…

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If we focus on ‘cheapest’ sometimes there are unintended negative side effects. Buying from us can get harder (if we install cheap software), suppliers ‘cheaper’ product can end up costing us more in inspections, disposing of off-spec product or services…

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4 Comments

  1. Wayne Midgley on June 8, 2015 at 1:10 am

    Trying to sign up for your iso tips Jim but cannot find where to.

  2. Jim Moran on June 8, 2015 at 1:32 am

    I’ll have to add that option, Wayne. What we have now is a ‘Contact us’ button at the bottom, and people send the request there.

    I’ll add you to the list. We’ll be sending out a new round after the FDIS comes out – should be next month – we’ll make sure you get the next ones.

    In the meantime, feel free to glance through the previous tips: https://simplifyiso.com/iso-tips

    Comments welcome!

    Jim

  3. tony santos on January 17, 2020 at 12:10 am

    your lessons are clear and helpful. Thanks

    • Jim Moran on January 20, 2020 at 3:11 pm

      You’re welcome, Tony – thanks for leaving a note. Hope 2020 works out for you!
      Jim

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