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Category "ISO 2015 Tips"

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ISO 2015 Tips

Calculating the Cost of Quality – Post #3 of 3

Abstract business background. So what if we know about this 'Cost of Quality' concept? What's in it for me? Well, if we can figure out what it is, maybe we can find ways to reduce it. Let's see... Deborah Kacera, ...

Are Your Measurements Killing Performance?

Clause 9 requires that we monitor and measure the effectiveness of our management systems. For many, this becomes a chore with little or no valuable information to show for all their work. So if we're measuring, let's make sure it's ...

Risky Business

Tackling Clause 6.1 in ISO 9001 can be structured by using Ishikawa's fishbone diagram. You can 'reverse engineer' it to create a framework for a simple risk approach. Ishikawa discovered that most non-conformances typically have their 'root cause' in one or ...

ISO 10004 – Customer Satisfaction

The challenge of determining Customer Satisfaction continues. With all the available technology, we haven't made much headway, really. Requirements = Needs + Expectations Needs are outlined in the 'contract' with your clients, and determined in Clause 8.2. But what about ...

The Customer Communication Crisis!

  Without doubt, our customers need to be the focus of our efforts. You'll find that the word 'customer' appears 88 times in ISO 9001:2015. Some of the places it  appears are in the 'General' section, Quality Management Principles, the ...

Structure Your Continual Improvement

For years we've had to demonstrate that we've improved the effectiveness of our management systems. It's a great money-maker for the Private Sector and improving a management system helps the Public Sector work within their budgets. Easy words to say; ...

Make ISO Pay!

Since the 1987 version of ISO 9001 was released, we've been hearing organizations groan about being ISO Registered or Certified. Here are some ideas to get value out of your system. #1 Make Internal Audits pay dividends by hunting for ...

What’s your ‘Purpose’?

John Seddon has been a Systems builder since the 80s. He bases his work on the genius of Taiichi Ohno - The Toyota Production System - Beyond Large-Scale Production. Seddon has been successful adapting Ohno's TPS approach but using it ...

Corrective Actions…WIIFM?

Not everyone LOVES doing corrective actions, and that's an understatement! So why bother? Here are a few good reasons to carry out corrective actions: Corrective actions are one of the building blocks to system improvement. System improvement is required in ...

Can We Make Improvements Through Integration?

You bet we can!! When we integrate 2 or more Standards, the time savings start immediately! It takes some work to combine some of the requirements, but the benefits last for the life of the system. Top Management Benefits Management ...