Posts by jim

There are 119 results found

Why Do A Root Cause Analysis – What’s In It For Me?

Root Cause Analysis is one of the best investments an organization can make in itself. Preventing a problem from recurring is like taking a wheelbarrow of money to the bank! As for the ‘WIIFM?’ let’s start with this ‘cost of […]

How to Design A Process for Protection

The path to comfort with your risk management plan can be a complicated on one hand and scary on the other. This may help get you started down this path with a plan to work with.  Since the 1960s we’ve […]

Risk and Opportunity Go Hand In Hand

When the final version of ISO 9001 arrived, we saw a new phrase, ‘risks and opportunities’ in clause 6.1. We have seen thousands of posts on ‘risk’, I’ve done webinars and videos on the topic and it is always a […]

The Process Approach – What’s In It For Me?

John Seddon has been promoting Systems Thinking for years – I’ve been following him for nearly 30 years now and I’ve used the Vanguard Method approach to management system design since the early 2000s. A number of Federal Departments in […]

Are Our Measurements Helping Us Understand Customers?

John Seddon (vanguard-method.net Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with ‘Systems Thinking’ based on Deming’s work and the Toyota Production System that Taiichi Ohno created in post WWII Japan. He […]

What Do Customers Want?

Customers want us to  meet their expectations If we spend the time determining customer requirements, we can increase our resilience if we meet their requirements – ‘Needs + Expectations’. John Seddon has some great ideas on customer satisfaction and delivering […]

How Can We Create a ‘Risk Based’ Culture?

ISO Standards, for the most part have moved to ‘Risk-based thinking’ as one of their themes. It makes complete sense to include this as part of the fabric of our organizations in order to reduce the chaos of unexpected events, […]

Virtual Auditing – Where Do We Go From Here?

ISO 19011:2018 has more guidance for remote auditing than the previous versions. There are a number of advantages to the client when a remote audit takes place: Lower expenses charged to the client – no travel time, mileage, accommodation costs […]

ISO 10004 – Customer Satisfaction!

ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we’re bombarded more and more with surveys, suffering from survey fatigue to the point where we’re saying ‘Why bother?’ we still need to get some information […]