Rebecca Boyle of the Empire of America Federal Saving Bank points out that, “Any time you make people feel better about themselves you are building motivation”. Motivated people will look after your customers better, and it costs 7 to 10 times as much to find a new customer as it does to keep an existing one.
Todd Englander Incentive: “Good treatment of workers results in similar treatment of customers”. Management will show how to treat customers by how they treat the staff, and themselves. As Ken Blanchard said, “People will listen to your words, but they’ll watch your feet!” Pay attention to your people and they will pay attention to your customers.
“Compensation is a right; recognition is a gift” – Rosabeth Moss Kantor, Author and Management Consultant. And this is a gift that can be given with no negative impact to the bottom line, just a positive impact.
These ideas will lead to more loyal employees as you tap into their talent and creativity. Before you know it, you’ll become a ‘preferred employer’ and be able to pick from the cream of the crop – nice place to be!
Know Quality, Know Profit…No Quality, No Profit
We have easy-to-use tracking tools built into our Cloud-based Management System platform. If you’d like to see if it can help improve employee motivation and engagement, schedule a demo. We’d be happy to spend 10 or 15 minutes with you to see if it’s a fit…
Click here to have a look at the preview for our ‘ISO 9001:2105 Essentials’ online training course – not too much to overload the viewer!