Posts by jim

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ISO 14001 and the Circular Economy

There are a number of publications coming out to help people find their way to the ‘Circular Economy’. BSI has published BS 8001 and it’s worth a look. It includes 6 principles and Catherine Weetman talks about principles in her […]

So what’s the ‘Circular Economy’ anyway?

We all agree that ‘Reduce, Reuse. Recycle’ will help our global condition. The ‘Circular Economy’ doesn’t emphasize ‘reduce’ so much, but adds ‘remake’, according to a post by Catherine Weetman in 2018. There’s a terrific diagram there, too. Here’s the […]

Give Me What I Want!

In 1980, The American Council of Retailers did some research on why people stopped doing business with various organizations. Here’s what they found in 1980: 64% left because they felt ignored 12% left because they were treated badly (that’s our […]

Customers: People Who Help You Beat Your Competition

This is a phrase from one of my favourite practitioners, John Seddon. He’s expressed the importance of customer satisfaction in a way that really drives it home for most people. In the 80s I was working for a retail chain […]

What’s your ‘Purpose’?

John Seddon has been a Systems builder since the 80s. He bases his work on the genius of Taiichi Ohno – The Toyota Production System – Beyond Large-Scale Production. Seddon has been successful adapting Ohno’s TPS approach but using it […]

Communication is a Synonym for ‘Life’

This is a line from a video I used to show as a college professor back in the 80s. It has stuck with me ever since and I say it quite often. ‘Communication’ is getting harder with more distractions. Cell […]

Two Management System Mistakes We Make

Seth Godin is one of my favourite authors – a great thinker and terrific business person. Even though he’s not ‘ISO’ his thoughts on ‘systems’ fit beautifully. The first mistake we make is the underestimation of the importance of something. […]

Why ‘Management by the Numbers’ Doesn’t Work…

Daniel Markovitz posted a blog called ‘The Folly of Stretch Goals’ in the Harvard Business Review. He outlined the dangers of using ‘stretch goals’ and gives some examples of unwanted behaviours that can result. He identifies three areas where ‘stretch […]

Corrective Actions…WIIFM?

Not everyone LOVES doing corrective actions, and that’s an understatement! So why bother? Here are a few good reasons to carry out corrective actions: Corrective actions are one of the building blocks to system improvement. System improvement is required in […]