Posts by Jim Moran

ISO 19011:2018 has more guidance for remote auditing than the previous versions. There are a number of advantages to the client when a remote audit takes place: Lower expenses charged to the client - no travel time, mileage, accommodation costs ...

ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we're bombarded more and more with surveys, suffering from survey fatigue to the point where we're saying 'Why bother?' we still need to get some information ...

Internal Auditing has been around since before dirt. Some organizations really do a great job and find improvements - this earns a return the investment. Others do it to make the Registrar happy and could do without the grief. This ...

ISO Clause 10 requires Improvement - in fact, the word improvement appears 24 times in ISO 9001. And we all know that we have to tweak things continually to stay just a bit ahead of the competition. If we're not ...

Clause 9 requires that we monitor and measure the effectiveness of our management systems. For many, this becomes a chore with little or no valuable information to show for all their work. So if we're measuring, let's make sure it's ...

From James Robb, MD FCAP, a pathologist and molecular virologist. Date: February 26, 2020 at 2:35:50 PM EST Subject: What I am doing for the upcoming COVID-19 (coronavirus) pandemic Dear Colleagues, as some of you may recall, when I was ...

This is the 'Rubber Hits the Road' clause, especially for ISO 9001. The EMS and OHS standards both include the 'Emergency and Preparedness' in this section - Operations. By using a flowchart to illustrate your workflow you'll be able to ...

To deliver what your customer wants, you need resources! The better you manage them, the more profitable you'll be. The better motivated your people are, the more resilient your organization will be, even in the Public Service - you'll be ...

Yes, and it'll help us get better at what we do! Well, even though variety is the spice of life,  'change' is not always welcomed with open arms. I think that's why TC 176 included clause 6.3 setting out requirements ...

Clause 6.2 requires that we set measurable objectives. This helps motivate people - just strap a FitBit to someone's wrist and watch what happens! Try SMART targets to make things clear to your folks: Specific Measurable Attainable (or Action-oriented) Relevant ...