Posts by jim

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If we’re not getting better, it feels like it’s getting worse…

ISO 9001:2015 Clause 10 – Improvement This Clause is the ‘money maker’ for any organization – improvement = profits! Since the 2015 version of ISO 9001 has removed specific requirements for a procedure for ‘Preventive Action’, Clause 10 places increased importance […]

Smooth Operator

ISO 9001:2015 Clause 8 – Operation In a nutshell, this section covers how we meet customer (and interested parties) needs and expectations. And remember to assess expectations within your own context and the context of your interested parties. In the PDCA […]

Thanks for your support…

ISO 9001:2015 Clause 7 – Support Let’s take a look at another one of the requirements that will help us carry out our processes – Clause 7: Support. Since we all need ‘resources’ to make any process produce results, this requirement is no surprise […]

If you fail to plan…

ISO 9001:2015 Clause 6 – Planning  This is by no means a new concept, but there are some new requirements. Deming introduced the Plan-Do-Check-Act mantra back in the 50s and explained that he based his work on Shewart’s ‘Plan-Do-Study-Act’ cycle. Believe it […]

Buddy, can you spare some change?

ISO 9001:2015 Clause 6: Planning The current version of ISO 9001 has some important requirements for managing change. This is no surprise, and we are wise to remember that change introduces risk into our organizations. So when you’re planning a change […]

Take me to your Leader!

Take me to your leader! ISO 9001:2015 Clause 5 – Leadership – the ‘make it or break it’ component of any management system. Leadership is one of the 8 Management Principles we’ve used for years as the guiding lights for […]

Get it into Context!

ISO 9001:2015 Clause 4 –  “Context of the Organization” This is a valuable requirement to spend some time on. The better we understand our ‘Context’, the stronger Management System we will design. It will result in more resilience for our organization. […]

9001:2015 Overview – ‘Big picture’

Well I’ve had some terrific feedback from people wanting to learn about the new ISO 9001:2015 standard. It’s coming up very quickly, with the next draft due out at the end of this month. We anticipate that this next draft […]

Ten Building Blocks for a Quality Culture

I’ve been a big fan of Edward de Bono for about 30 years. Over that period of time he has given us hundreds of ideas about Creative Thinking. In fact, if you’ve ever heard the term ‘lateral thinking’, according to […]