Clean House – Quality Culture – Block #5

Building Block #5

You need to challenge and discard existing elements of your Management System

Some systems can be helped by getting rid of ‘non-value added’ processes. Just because ‘that’s the way we’ve always done it’ rings through our hallways doesn’t mean we have to live with it. And Systems, by nature, just seem to grow on their own.

Lean activities, mistake-proofing and looking at workflow can help us find ways to challenge what we do and shed the ‘muda’ that Taiichi Ohno talked about in ‘The Toyota Production System – Beyond large scale Production’. There are plenty of ways to improve the effectiveness of our management system if we’re willing to step back and assess whether a process is as good as it can be. Our people won’t buy into the concept of a ‘Quality Culture’ if they have to do things that they perceive are not adding value to the customer (internal and external) and are not regulatory or legal requirements.

This links to ISO 9001:2015 clause 10.1: “The organization shall determine and select opportunities for improvement and implement any necessary actions to meet customer requirements and enhance customer satisfaction.” and clause 5.1.1 i), “…promoting improvement…”

Know Quality, Know profit – No Quality, No Profit.

To find out if your ISO life can be simpler…

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