Seth Godin is one of my favourite authors – a great thinker and terrific business person. Even though he’s not ‘ISO’ his thoughts on ‘systems’ fit beautifully.

The first mistake we make is the underestimation of the importance of something. Think of the internet. We assume it’s stable and will always work. We don’t really pay much attention to it until it goes down! We

In the context of Management Systems we need to realize the value of our non-conformance tracking system. Non-conformances are nuggets of gold and they will help us improve our system. We shouldn’t assume all of our ‘production’ processes are operating perfectly all the time and we can benefit from monitoring them consistently.

Secondly, we tend to get overly pessimistic about ‘…what if…’ and end up with a mega system that doesn’t get used much. Most of the time, things aren’t as disastrous as we might imagine. For example, if your electric razor quits, you can use a blade. If the power goes out, you’ll be glad you installed a generator at your hospital.

By using the requirements in the ‘Risk and Opportunities’ section of our ISO Standard, we can assess risks more objectively and come up with strategies that will pay benefits and keep us on track.

Know Quality, Know Profit…No Quality, No Profit

We have some great tools built into our Cloud-based Management System platform. If you’d like to see if it can help you keep your risks under control, schedule a demo. We’d be happy to spend 10 or 15 minutes with you to see if it’s a fit…

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