Building Block #8
You may need to break things down into smaller units
We’ve seen the Process Approach – taking inputs, performing a number of activities and creating results that get passed on to the next stage. It’s much easier to change 100 things by 1% than to change 1 thing by 100%. Incremental change generally has less resistance and this applies to attitudes, as well. Processes can be broken into steps, diagrammed, studied and improved. This also adds an element of objectivity to the whole exercise – we’re not ‘doing quality’ just because the boss wants it, it’s helping us, too. If a person’s job becomes easier or more satisfying, it will help build a positive mood around a quality culture.
This links to ISO 9001:2015 clause 5.1.1 d): “…promoting the use of the process approach and risk-based thinking…” and 4.4.1 a) and b): processes and their interactions.