Category "Performance Evaluation"

Abstract business background. So what if we know about this 'Cost of Quality' concept? What's in it for me? Well, if we can figure out what it is, maybe we can find ways to reduce it. Let's see... Deborah Kacera, ...

Now that you're getting ready for Virtual Audits, it's time to look into the 'Cost of Quality' concept. All the ideas apply to Environmental, Health and Safety and all other management systems. How are we making sure our systems are ...

As you all know, ISO certified organizations need to have surveillance audits at least annually to keep their certificate valid. Covid has made face-to-face encounters very dangerous, but the audits must be done to keep supplier organizations’ certificates valid. These ...

Root Cause Analysis is one of the best investments an organization can make in itself. Preventing a problem from recurring is like taking a wheelbarrow of money to the bank! As for the 'WIIFM?' let's start with this 'cost of ...

ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we're bombarded more and more with surveys, suffering from survey fatigue to the point where we're saying 'Why bother?' we still need to get some information ...

This is the 'Rubber Hits the Road' clause, especially for ISO 9001. The EMS and OHS standards both include the 'Emergency and Preparedness' in this section - Operations. By using a flowchart to illustrate your workflow you'll be able to ...

Clause 6.2 requires that we set measurable objectives. This helps motivate people - just strap a FitBit to someone's wrist and watch what happens! Try SMART targets to make things clear to your folks: Specific Measurable Attainable (or Action-oriented) Relevant ...

The last two posts got us on the road to 'understanding customers better'. By the time we've gathered information on our customers' perceptions of how well we met their expectations, we could be lost in the weeds. ISO 10004 has ...

For years we've had to demonstrate that we've improved the effectiveness of our management systems. It's a great money-maker for the Private Sector and improving a management system helps the Public Sector work within their budgets. Easy words to say; ...

Since the 1987 version of ISO 9001 was released, we've been hearing organizations groan about being ISO Registered or Certified. Here are some ideas to get value out of your system. #1 Make Internal Audits pay dividends by hunting for ...