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Category "Employee engagement"

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Employee engagement

A New Twist on PDCA

John Seddon, Vanguard Consulting, released a great book called 'Freedom From Command and Control'. There are plenty of great ideas in there, and I enjoy sharing them with you! Seddon started applying the 'Toyota Production System' to the service industry ...

More Employee Engagement! WIIFM – Part 2

Three more keys to improve employee engagement... 1. Improve Communications All organizations can afford to improve communications. In fact, a video I used to show in College included the line, "Communication is a synonym for 'Life'." So true... Sending an ...

The Challenge of Change!

Most of us like variety, but not everyone likes change. What I've discovered over the years is that if I decide that it's going to be different, I call it variety. If you tell me that it's going to be different, I ...

Are Your Measurements Killing Performance?

We all need to assess how well our system is working. It's a requirement in section 9 of all the new Standards and it's just a good thing to do for a business. One thing that is often overlooked when ...

Communication: Is Anyone Listening?

If you look up the definition for 'communication' you'll see that it involves sending a message then having the sender ensure that the message was received and understood the way the sender intended. 'Sending an e-mail' is NOT 'communication'. It ...

Whose Management System is it, anyway?

We need to focus on our users when we're designing and improving our management systems. This may seem obvious, but you'd be amazed at how many times a client will ask, "Will the auditor accept this?". Of course we want ...

Employee engagement – WIIFM?

"What's in it for me?" is a question everybody asks at one time or another. You'd think 'What goes around comes around' would be enough to engage and contribute, but not everyone believes in Karma. So if you feel that ...