Category "10 Building Blocks for a Quality Culture"

Building Block #5 You need to challenge and discard existing elements of your Management System Some systems can be helped by getting rid of ‘non-value added’ processes. Just because ‘that’s the way we’ve always done it’ rings through our hallways ...

Building Block #4 You need to design alternatives and possibilities On the road to creating a quality culture, as on the road to anywhere, bumps can occur. We need a roadmap, or design, for creating this culture we’re after. The ...

Building Block #3 You need to understand your processes and their interactions very well We need to be clear about what we’re trying to do, and clear about values. The values must be communicated and understood – Values must become ...

Building Block #2 We must to be determined to seek Quality Any organization can say they are quality focused, but what activities would we see in our organizations if we were ‘actively seeking quality’? What would we point to if ...

I’ve been a big fan of Edward de Bono for about 30 years. Over that period of time he has given us hundreds of ideas about Creative Thinking. In fact, if you’ve ever heard the term ‘lateral thinking’, according to ...