Clause 6.2 requires that we set measurable objectives. This helps motivate people – just strap a FitBit to someone’s wrist and watch what happens!

Try SMART targets to make things clear to your folks:

Specific
Measurable
Attainable (or Action-oriented)
Relevant
Time Limited

Next, don’t set your targets until you know what your processes are capable of. Use CHECK-PLAN-DO instead of PDCA. If you set your target (PLAN) before you know your process capability, you’l be wrong 100% of the time – 50% fo the time you’ll be too high and demoralize people. The other 50% of the time you’ll set it too low and demotivate your folks.

Next, use the requirements in ISO 9001, 6.2.2 to make a plan to hit the target. The Cheshire Cat in ‘Alice in Wonderland’ said, “If you don’t know where you’re going any road will take you there”.

So find that road by figuring out:

What actions will we take?
What resources will we need?
Who will be responsible?
When will it be done?
How will we measure success?

Put the plan in place (DO) and see what happens (CHECK)…

Know Quality, Know Profit…No Quality, No Profit

We have easy-to-use tools built into our Cloud-based Management System platform for managing your SMART Targets. We’d be happy to spend 10 or 15 minutes with you to see if it’s a fit…

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Click here to have a look at the preview for our ‘ISO 9001:2105 Essentials’ online training course:

ISO 9001 Essentials Training Course and Preview