Category "Simplify your system"

There are 11 results found

The Customer Communication Crisis!

  Without doubt, our customers need to be the focus of our efforts. You’ll find that the word ‘customer’ appears 88 times in ISO 9001:2015. Some of the places it  appears are in the ‘General’ section, Quality Management Principles, the […]

What’s your ‘Purpose’?

John Seddon has been a Systems builder since the 80s. He bases his work on the genius of Taiichi Ohno – The Toyota Production System – Beyond Large-Scale Production. Seddon has been successful adapting Ohno’s TPS approach but using it […]

Two Management System Mistakes We Make

Seth Godin is one of my favourite authors – a great thinker and terrific business person. Even though he’s not ‘ISO’ his thoughts on ‘systems’ fit beautifully. The first mistake we make is the underestimation of the importance of something. […]

Consider a ‘Process Approach’ for Risk

ISO 31000 is built on a 3-Part model for Risk Management. You’ll find the overview in this post: Putting Risk in Its Place and this Video: Putting Risk in Its Place Clause 4 identifies the Principles and Clause 5 lays […]

From ‘Thinking’ to ‘Action’

This is a solid set of steps developed by James P. Womack in his book Lean Thinking. He was into the Lean stream very early and has done some great work. He mentions Taiichi Ohno and The Toyota Production System in […]

Can We Make Improvements Through Integration?

You bet we can!! When we integrate 2 or more Standards, the time savings start immediately! It takes some work to combine some of the requirements, but the benefits last for the life of the system. Top Management Benefits Management […]

Learn to ‘See’… Learn to ‘Lead’

John Seddon, Vanguard Consulting, published a book in 2005 called “Freedom from Command and Control”. Definitely worth reading if you’re interested in tapping the vast potential of any workforce. One of his interesting ideas is ‘Learn to see, learn to […]

Whose Management System is it, anyway?

We need to focus on our users when we’re designing and improving our management systems. This may seem obvious, but you’d be amazed at how many times a client will ask, “Will the auditor accept this?”. Of course we want […]

Employee engagement – WIIFM?

“What’s in it for me?” is a question everybody asks at one time or another. You’d think ‘What goes around comes around’ would be enough to engage and contribute, but not everyone believes in Karma. So if you feel that […]

Management Commitment – Fact or Fiction?

Not all of the managers that I’ve met over the years have been able to actually demonstrate that they are meeting the requirements of the ‘Leadership’ section of the Standard. On a few occasions I’ve run a training course and […]