Category "Operation"

Building Block #6 You need to be prepared to start over again Sometimes we just have to know when to quit, or admit that a ‘modification’ to an existing process is just not going to give us the best result. ...

Building Block #3 You need to understand your processes and their interactions very well We need to be clear about what we’re trying to do, and clear about values. The values must be communicated and understood – Values must become ...

Seven changes you may not have noticed in this revision of ISO 9001... One of the exercises we use in our Auditor Training is 'Where's Waldo?' Participants look through the new version of ISO 9001 and try to spot where the ...

ISO 9001:2015 Clause 8 – Operation In a nutshell, this section covers how we meet customer (and interested parties) needs and expectations. And remember to assess expectations within your own context and the context of your interested parties. In the PDCA ...