Category "Improvement"

  Without doubt, our customers need to be the focus of our efforts. You'll find that the word 'customer' appears 88 times in ISO 9001:2015. Some of the places it  appears are in the 'General' section, Quality Management Principles, the ...

For years we've had to demonstrate that we've improved the effectiveness of our management systems. It's a great money-maker for the Private Sector and improving a management system helps the Public Sector work within their budgets. Easy words to say; ...

Since the 1987 version of ISO 9001 was released, we've been hearing organizations groan about being ISO Registered or Certified. Here are some ideas to get value out of your system. #1 Make Internal Audits pay dividends by hunting for ...

People aren't you best asset, engaged people who are excited about working in your organization are your best asset. Not only that, celebrating small wins and big wins can help meet some ISO requirements - Leadership (5.1.1 h), Customer focus ...

You can show recognition to your folks without spending any money! Bob Nelson has some great ideas in the latest version of his book 1001 Ways to Reward Employees.  Rebecca Boyle of the Empire of America Federal Saving Bank points ...

Ruth Clark and Richard Mayer have outlined some pitfalls of e-learning design in their book 'e-Leaning and the Science of Instruction' If you ever purchase e-learning, take be aware of these pitfalls to avoid buying an inferior training course: Pitfall ...

The 'Accelerated Learning'(AL) approach goes back to the early 80s. I've been building the principles into courses since 2005. It's a great way to keep participants engaged and create an environment where learning takes place. One of the foundations of ...

There are a number of publications coming out to help people find their way to the 'Circular Economy'. BSI has published BS 8001 and it's worth a look. It includes 6 principles and Catherine Weetman talks about principles in her ...

We all agree that 'Reduce, Reuse. Recycle' will help our global condition. The 'Circular Economy' doesn't emphasize 'reduce' so much, but adds 'remake', according to a post by Catherine Weetman in 2018. There's a terrific diagram there, too. Here's the ...

In 1980, The American Council of Retailers did some research on why people stopped doing business with various organizations. Here's what they found in 1980: 64% left because they felt ignored 12% left because they were treated badly (that’s our ...