Posts by Jim Moran

James P. Womack identifies this as a place to improve in Lean Solutions with Daniel Jones. We don't want to lose customers by keeping them waiting. Consider this: "If we had to pay our customers for the time they wait to ...

This is a solid set of steps developed by James P. Womack in his book Lean Thinking. He was into the Lean stream very early and has done some great work. He mentions Taiichi Ohno and The Toyota Production System in ...

You bet we can!! When we integrate 2 or more Standards, the time savings start immediately! It takes some work to combine some of the requirements, but the benefits last for the life of the system. Top Management Benefits Management ...

You may recognize Deming's 8th 'Point' - Drive Out Fear. There's no better way to get people 'engaged' (ISO 9001, 5.1.1 h) than creating a work environment where people feel listened to and respected for their expertise, no matter how ...

This is Deming's 12th point - another great idea that can improve the work environment in any organization! Start with a few questions and see what emerges... Question: Is management REALLY listening? Or are people feeling like no one's responding? ...

John Seddon in Freedom From Command and Control identified three things that employees need to get the results you're looking for:1. Clear Instructions and purpose - what does the 'right result' look like?2. Methods that work and make sense3. The ...

John Seddon, Vanguard Consulting, released a great book called 'Freedom From Command and Control'. There are plenty of great ideas in there, and I enjoy sharing them with you! Seddon started applying the 'Toyota Production System' to the service industry ...

John Seddon, Vanguard Consulting, published a book in 2005 called "Freedom from Command and Control". Definitely worth reading if you're interested in tapping the vast potential of any workforce. One of his interesting ideas is 'Learn to see, learn to ...

Three more keys to improve employee engagement... 1. Improve Communications All organizations can afford to improve communications. In fact, a video I used to show in College included the line, "Communication is a synonym for 'Life'." So true... Sending an ...

Since 1992, I've seen many things that make life tougher for people who use and improve management systems. These 3 things seem to be more persistent than a lot of other issues, so here we go... First of all, there's ...