Posts Tagged "ISO 9001 Clause 9"

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Posts tagged "ISO 9001 Clause 9"

Are Our Measurements Helping Us Understand Customers?

John Seddon ( Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with 'Systems Thinking' based on Deming's work and the Toyota Production System that Taiichi Ohno created in post WWII Japan. He ...