Free ISO 10004 Customer Satisfaction Webinar: May 26th, 2020

Free ISO 10004 Customer Satisfaction Webinar:

Tuesday, May 26, 2020 at 12:00 noon EDT

Learn How to Reap the Benefits of Customer Satisfaction Analysis

ISO created its 10004 standard to better define general ISO 9001 requirements for Monitoring customer perception. It helps define a systems approach to obtaining input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports.

We’ll cover these topics during the webinar:

  • Why should we care about customer satisfaction?
  • What are the concepts and guiding principles of measuring and monitoring customer satisfaction?
  • How do we plan, design and develop a framework for this?
  • Who should be doing this?
  • How do we ‘Operate’ a program like this?
  • What’s involved with measuring this process’s effectiveness and improving it?
  • How can we benefit from using ISO 10004?

All participants will also receive a discount on our ISO 10004 Customer Satisfaction Live Online Course July 6-9, 2020.

Click here for a full course description.

Send me an e-mail at if there’s anything you’d like us to clarify.

ISO 10004 Customer Satisfaction: Free Webinar

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