Free ISO 10004 Customer Satisfaction Webinar:
Tuesday, May 26, 2020 at 12:00 noon EDT
Learn How to Reap the Benefits of Customer Satisfaction Analysis
We’ll cover these topics during the webinar:
- Why should we care about customer satisfaction?
- What are the concepts and guiding principles of measuring and monitoring customer satisfaction?
- How do we plan, design and develop a framework for this?
- Who should be doing this?
- How do we ‘Operate’ a program like this?
- What’s involved with measuring this process’s effectiveness and improving it?
- How can we benefit from using ISO 10004?
All participants will also receive a discount on our ISO 10004 Customer Satisfaction Live Online Course July 6-9, 2020.
Send me an e-mail at [email protected] if there’s anything you’d like us to clarify.