Free ISO 10004 Customer Satisfaction Webinar: May 25th, 2020

‘Cost of Quality’ Decision Making:

Monday, September 28, 2020 at 12:00 noon EDT

What is ‘cost of quality’ and how can I calculate it?

How can you collect the right data to help improve your organization’s savings potential while making process improvements?

In this webinar, we will discuss an overview of ‘Cost of Quality’ methodology, including:

  • What is ‘cost of quality’?
  • What am I missing if I ignore it? This includes a discussion of internal and external failure costs, and costs to the bottom line and impacts on revenue.
  • How can I implement it? We’ll discuss ‘cost of quality’ implementation approaches as well as appraisal and prevention activities.

We’ll be answering specific questions during the webinar, so if have a question you would like us to address, please send it along with your registration.

Send me an e-mail at [email protected] if there’s anything you’d like us to clarify.

'Cost of Quality': Free Webinar

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