Category "Sustainability"

When making your non-conformance (problem) statement, be sure to choose words that will get the response that you're looking for. Stating a non-conformance as, "The operator did not follow the procedure" will set the root cause analysis back 30 years. ...

ISO 10004 has some fine ideas to get your customer satisfaction activities organized. As we're bombarded more and more with surveys, suffering from survey fatigue to the point where we're saying 'Why bother?' we still need to get some information ...

ISO Clause 10 requires Improvement - in fact, the word improvement appears 24 times in ISO 9001. And we all know that we have to tweak things continually to stay just a bit ahead of the competition. If we're not ...

Yes, and it'll help us get better at what we do! Well, even though variety is the spice of life,  'change' is not always welcomed with open arms. I think that's why TC 176 included clause 6.3 setting out requirements ...

There are a number of publications coming out to help people find their way to the 'Circular Economy'. BSI has published BS 8001 and it's worth a look. It includes 6 principles and Catherine Weetman talks about principles in her ...

We all agree that 'Reduce, Reuse. Recycle' will help our global condition. The 'Circular Economy' doesn't emphasize 'reduce' so much, but adds 'remake', according to a post by Catherine Weetman in 2018. There's a terrific diagram there, too. Here's the ...