Category "Process flow"

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Are Our Measurements Helping Us Understand Customers?

John Seddon (vanguard-method.net Tactics for Getting Started) has been helping companies improve processes for decades. He has improved organizations with ‘Systems Thinking’ based on Deming’s work and the Toyota Production System that Taiichi Ohno created in post WWII Japan. He […]

Smooth Operator – ISO Clause 8

This is the ‘Rubber Hits the Road’ clause, especially for ISO 9001. The EMS and OHS standards both include the ‘Emergency and Preparedness’ in this section – Operations. By using a flowchart to illustrate your workflow you’ll be able to […]