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Category "Communication"

There are 21 results found

Communication

Getting More Out of Your Training Dollars

Brinkerhoff and Gill in 1994 estimated that 90% of every training dollar spent was wasted. Other research supported this to a degree, but it doesn't seem to be quite that bad according to Don Clark at NW LINK. Remember that ...

Give Me What I Want!

In 1980, The American Council of Retailers did some research on why people stopped doing business with various organizations. Here's what they found in 1980: 64% left because they felt ignored 12% left because they were treated badly (that’s our ...

Customers: People Who Help You Beat Your Competition

This is a phrase from one of my favourite practitioners, John Seddon. He's expressed the importance of customer satisfaction in a way that really drives it home for most people. In the 80s I was working for a retail chain ...

Communication is a Synonym for ‘Life’

This is a line from a video I used to show as a college professor back in the 80s. It has stuck with me ever since and I say it quite often. 'Communication' is getting harder with more distractions. Cell ...

Why Management Training Doesn’t Work…and what to do about it…

We all give training to new managers. It seems weak at best, and might even make things worse in some cases. Disengaged employees as a result of poor management may be costing your company as much as 34% of your ...

Consider a ‘Process Approach’ for Risk

ISO 31000 is built on a 3-Part model for Risk Management. You'll find the overview in this post: Putting Risk in Its Place and this Video: Putting Risk in Its Place Clause 4 identifies the Principles and Clause 5 lays ...

Promote Pride in People

This is Deming's 12th point - another great idea that can improve the work environment in any organization! Start with a few questions and see what emerges... Question: Is management REALLY listening? Or are people feeling like no one's responding? ...

Learn to ‘See’… Learn to ‘Lead’

John Seddon, Vanguard Consulting, published a book in 2005 called "Freedom from Command and Control". Definitely worth reading if you're interested in tapping the vast potential of any workforce. One of his interesting ideas is 'Learn to see, learn to ...

More Employee Engagement! WIIFM – Part 2

Three more keys to improve employee engagement... 1. Improve Communications All organizations can afford to improve communications. In fact, a video I used to show in College included the line, "Communication is a synonym for 'Life'." So true... Sending an ...

Process vs Procedure – the battle continues!

This topic has been batted around for over 30 years, since the first version of ISO 9001 was released. For organizations that like LOTS of documentation these words open up a whole world of possibilities for mountains of documents. The ...