Category "Performance Evaluation"

...if you choose 'Operator error' as the cause of your latest non-conformance. When Ishikawa introduced the world to his 'Fishbone' for doing root cause analysis, his research showed that employees in organizations make errors, of course, but only about 6% ...

Tip #2 – Make your audits pay: Audit by Objectives Are your Quality Objectives considered when you plan Internal Audits? One of the driving forces in a management system is the need to improve – do it faster, have fewer ...

Building Block #8 You may need to break things down into smaller units We’ve seen the Process Approach – taking inputs, performing a number of activities and creating results that get passed on to the next stage. It’s much easier ...

I’ve been a big fan of Edward de Bono for about 30 years. Over that period of time he has given us hundreds of ideas about Creative Thinking. In fact, if you’ve ever heard the term ‘lateral thinking’, according to ...

Of course we want to measure our performance to know how well we're doing. In fact, if we don't measure how things are going, we run the risk of experiencing 'unplanned results'. Never a good thing, unless the results are better ...

During the planning session of my very first ISO 9001 management system in 1992, the president of the company told me that he was very busy and didn't want to be bothered until the press came to take the picture ...

John Seddon, Vanguard Consulting, has been using the Toyota Production System and Systems Thinking for almost 3 decades. His work is well known throughout the Quality World and he has made significant improvements in processes for hundreds of organizations and ...

ISO 9001:2015 Clause 10 – Improvement This Clause is the 'money maker' for any organization - improvement = profits! Since the 2015 version of ISO 9001 has removed specific requirements for a procedure for 'Preventive Action', Clause 10 places increased importance ...

A quick look confirms that there are no potholes in this part of the Transition Highway to 9001:2015. Generally speaking, the Monitoring, Measurement and Analysis requirements are VERY similar to the 2008 version. However, poorly designed measurements can actually cause ...