Category "Leadership"

There are 22 results found

Leadership

More Employee Engagement! WIIFM – Part 2

Three more keys to improve employee engagement... 1. Improve Communications All organizations can afford to improve communications. In fact, a video I used to show in College included the line, "Communication is a synonym for 'Life'." So true... Sending an ...

Five Tips to Get Management Buy-in

If your process improvement project has stalled, perhaps Management could give it a boost...if they're on board! The first key is to make sure they understand the context of the project and how it fits into current circumstances. If a ...

Communication: Is Anyone Listening?

If you look up the definition for 'communication' you'll see that it involves sending a message then having the sender ensure that the message was received and understood the way the sender intended. 'Sending an e-mail' is NOT 'communication'. It ...

Whose Management System is it, anyway?

We need to focus on our users when we're designing and improving our management systems. This may seem obvious, but you'd be amazed at how many times a client will ask, "Will the auditor accept this?". Of course we want ...

Employee engagement – WIIFM?

"What's in it for me?" is a question everybody asks at one time or another. You'd think 'What goes around comes around' would be enough to engage and contribute, but not everyone believes in Karma. So if you feel that ...

Management Commitment – Fact or Fiction?

Not all of the managers that I've met over the years have been able to actually demonstrate that they are meeting the requirements of the 'Leadership' section of the Standard. On a few occasions I've run a training course and ...

People are NOT our most valuable asset…Simplify Tip #4

"People are are most valuable asset" You've heard this a thousand times, maybe more. It's simply not true. People's involvement is our most valuable asset. If we don't tap this vast resource in our organizations, we are missing out on ...

Trade off other Values for Quality??

Building Block #9 You need to be ready to trade off other values in favour of Quality There’s an anecdotal ‘constraint model’ in the world of Engineering: Quality – Price – Timing: pick any two. By staying focused on ‘errors ...

Understand Your Processes – Quality Culture – Block #3

Building Block #3 You need to understand your processes and their interactions very well We need to be clear about what we’re trying to do, and clear about values. The values must be communicated and understood – Values must become ...

All you need to know…Leadership – Clause 5 of ISO 9001:2015

During the planning session of my very first ISO 9001 management system in 1992, the president of the company told me that he was very busy and didn't want to be bothered until the press came to take the picture ...