Category "Improvement"

There are 64 results found

Are We Out of Context?

In Clause 4 of ISO Standards using the High Level Structure (HLS) you’ll see that we’re required to identify ‘internal issues’, ‘external issues’ and ‘interested parties and their requirements’. What possible value can this bring us? First of all, change […]

Customer Data – Now What??

The last two posts got us on the road to ‘understanding customers better’. By the time we’ve gathered information on our customers’ perceptions of how well we met their expectations, we could be lost in the weeds. ISO 10004 has […]

I Can’t Get No…Customer Satisfaction!!!

Last Post until January 8th, 2020!! ISO 10004 has some ideas for us on how go about getting a handle on this elusive number. First, there’s a ‘concept’ diagram – a great place to start:   By getting a handle […]

The Customer Communication Crisis!

  Without doubt, our customers need to be the focus of our efforts. You’ll find that the word ‘customer’ appears 88 times in ISO 9001:2015. Some of the places it  appears are in the ‘General’ section, Quality Management Principles, the […]

Structure Your Continual Improvement

For years we’ve had to demonstrate that we’ve improved the effectiveness of our management systems. It’s a great money-maker for the Private Sector and improving a management system helps the Public Sector work within their budgets. Easy words to say; […]

Make ISO Pay!

Since the 1987 version of ISO 9001 was released, we’ve been hearing organizations groan about being ISO Registered or Certified. Here are some ideas to get value out of your system. #1 Make Internal Audits pay dividends by hunting for […]

Celebrate Your Way to Success!

People aren’t you best asset, engaged people who are excited about working in your organization are your best asset. Not only that, celebrating small wins and big wins can help meet some ISO requirements – Leadership (5.1.1 h), Customer focus […]

The Power of Recognition

You can show recognition to your folks without spending any money! Bob Nelson has some great ideas in the latest version of his book 1001 Ways to Reward Employees.  Rebecca Boyle of the Empire of America Federal Saving Bank points […]

Two Pitfalls of e-Learning…and How to Avoid Them

Ruth Clark and Richard Mayer have outlined some pitfalls of e-learning design in their book ‘e-Leaning and the Science of Instruction’ If you ever purchase e-learning, take be aware of these pitfalls to avoid buying an inferior training course: Pitfall […]

Be SAVI with Accelerated Learning!

The ‘Accelerated Learning'(AL) approach goes back to the early 80s. I’ve been building the principles into courses since 2005. It’s a great way to keep participants engaged and create an environment where learning takes place. One of the foundations of […]